Adobe

Adobe's commitment to change the world through digital experiences is as strong today as it was when the company was founded in 1982. Customer experience management is fundamental to that mission of changing digital experiences, both in our work on our enterprise platform and in our own dealings with our many customers around the world.

All of Adobe's quality products, services, suites and platforms help companies, designers, developers and professionals from all walks of life to improve their digital experience and to persist those improvements across all channels of communication with their customers. In 2010, the Adobe Digital Enterprise Solutions business unit unveiled a new breed of solutions and an enterprise platform targeted specifically at managing the digital customer experience across all channels of communication and throughout the lifetime of the relationship customers and users have with a brand, employer, product or service.

• Adobe named #1 in the software category in the Forbes Top 100 - 2010
  
  
• Gartner positioned Adobe in the Leaders Quadrant of its 2010 "Magic Quadrant for Business Process Management Suites”
  
  
• eWeek named Adobe LiveCycle in it's Top 10 Enterprise products to watch for 2011

We are proud to bring our expertise and leadership to this community of excellence. For more information, visit: http://adobe.com/enterprise

Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit www.confirmit.com for more information.

Medallia
Medallia partners with Global 2000 companies to deliver better customer experiences and increased loyalty. We fundamentally believe that Enterprise Feedback technology that is easily understood and widely adopted drives action and measurable business results. This belief has driven us to build the most intuitive Customer Experience Management platform on the market.

Medallia's complete solution manages sampling, data collection, analysis and reporting. It captures customer feedback from structured and unstructured channels and presents it in one, simple interface. Integrated tools make it easy for frontline staff to follow-up with customers, strengthen relationships and generate more business. Reporting can be fully customized to user preferences, and produced with patent-protected speed.

We walk our Customer Engagement talk. Our industry expertise and obsession with client service results in a 98% renewal rate with customers across financial services, retail, high-tech, B2B and hospitality. Medallia is headquartered in Silicon Valley.

For more information, visit www.medallia.com

RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of The NASDAQ Stock Market LLC.

SapientNitro^SM
SapientNitroSM, part of Sapient^®, is an integrated marketing and technology services firm. We create and engineer highly relevant experiences that accelerate business growth and fuel brand advocacy for our clients. By combining multi-channel marketing, multi-channel commerce, and the technology that binds them, we influence customer behavior across the spectrum of content, communication and commerce channels, resulting in deeper, more meaningful relationships between customers and brands. SapientNitro services global leaders such as Citi, The Coca-Cola Company, Mars, Singapore Airlines, Target, and Vodafone through our operations in North America, Europe, and Asia-Pacific. For more information, visit www.sapientnitro.com or follow us on Twitter @sapientnitro

SAS
Leading organizations view the empowered customer as an opportunity to drive profitable revenue growth by transitioning to a customer-focused business strategy. To make a successful transition, companies need an integrated marketing management framework.

SAS provides this holistic approach to solve your toughest marketing challenges – from formulating strategy, to gaining insight from data and analytics, to understanding the customer experience, to marketing optimization.

Providing a full suite of customer intelligence solutions fueled by the world's best analytics, SAS gives organizations the power to:

• Find the most profitable growth opportunities.
• Take the best marketing actions.
• Maximize cross-business impact.

Used at more than 55,000 sites in 131 countries, including 90 of the top 100 companies on the 2011 Fortune Global 500® list, SAS is proud to celebrate more than 35 years of giving our customers THE POWER TO KNOW®.

Learn how the best companies are using SAS at http://www.sas.com/solutions/crm

Tealeaf Technology
Tealeaf provides online customer experience management solutions and is the leader in customer behavior analysis. Tealeaf's CEM solutions include both a customer behavior analysis suite and customer service optimization suite. For organizations that are making customer experience a top priority, these solutions provide unprecedented enterprise-wide visibility into every visitor's unique online interactions for ongoing analysis and web site optimization. Online executive stakeholders from ebusiness and IT to customer service and compliance are leveraging Tealeaf to build a customer experience management competency across the organization. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately held. For more information, visit www.tealeaf.com.

Vivisimo
Vivisimo's Customer Experience Optimization, addresses the needs of the employees in your organization that interact with customers, prospects and channel partners on a daily basis. Most organizations assume that because they have deployed a CRM platform and other tools they have properly equipped these employees to provide an outstanding customer experience. But research shows that the average customer-facing professional has to separately access and deal with 10 different applications and data sources in the course of a day to do their job. This adversely affects their ability to focus on the customer. Our CXO solution consolidates all of the information they need--including data in the CRM system—into a single view in a way that is contextually relevant, freeing your employees to focus on the customer's issue, satisfy a customer request, up-sell, cross-sell, and deliver an exceptional customer experience. For more information, visit www.vivisimo.com.

Verint/Vovici
Verint has acquired Vovici to create the industry's most comprehensive Voice of the Customer Analytics solutions that help unlock the value of customer experiences. Our solutions help some of the world's best known brands programmatically centralize customer feedback across channels, interpret it in the context of business objectives and then act upon it to drive change. As the leading provider of Voice of the Customer solutions, Verint Systems is the only vendor with a complete set of integrated solutions across all customer interactions.

• Enterprise Feedback Management -An enterprise-wide solution, enabling organizations to capture targeted and highly segmented customer feedback and sentiment.
• Speech Analytics - Mine recorded customer interactions to surface the intelligence essential for building effective cost containment, revenue generation and customer service strategies. Includes fully automated topic discovery enabling organizations to identify emerging contact center trends.
• Text Analytics - Combines the analysis of survey responses, e-mail, web-chat, agent notes, and social media sources.
  
• IVR and email Surveys - Applies context-sensitive, dynamic customer surveys to capture customer feedback in real-time following a customer service interaction.

Clarabridge

Corsential

Mattersight

ResponseTek

Allegiance, Inc.

Listen360

Mindshare Technologies

Satmetrix